Store Operations Manager

4 days ago

South Plainfield, New Jersey, United States The Children's Place Full time
Job Summary:

The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Key Responsibilities:
  • Leadership Development: Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations.
  • Performance Management: Partner with Store Manager to address performance concerns with associates.
  • Training and Development: Support and participate in all company training and development initiatives.
  • Employee Engagement: Foster a positive work environment and provide direct, objective feedback in a timely manner.
  • Performance Assessment: Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process.
  • Customer Service: Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers.
  • Brand Representation: Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand.
  • Operational Support: Support the management team to maximize productivity through operational and product knowledge, customer service, and participating in and completing key store initiatives.
  • Payroll and Scheduling: Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll.
  • Payroll Processing: Process payroll weekly.
  • Scheduling and Operations: Modify schedule based on business climate.
  • Store Maintenance: Help maintain a clean, organized, and efficient stockroom, adhering to set policies.
  • Compliance and Safety: Ensure Environment (CRE) Standards & Safety requirements are being met.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: 1-3 years previous retail experience.
  • Age: Must be at least 18 years of age.
Skills and Behaviors:
  • Customer Engagement: Excellent customer engagement.
  • Attention to Detail: Must be detail oriented.
  • Task Prioritization: Ability to prioritize tasks.
  • Teamwork: Ability to work in a team environment.
  • Performance Feedback: Ability to give and receive performance-based feedback.
  • Self-Development: Must embrace self-development.
  • Communication: Must be an effective communicator.
  • Adaptability: Must be adaptable and flexible to changing priorities.
  • Time Management: Excellent time management, planning, and organization skills.
  • Technical Skills: Proficient in Microsoft Office.
  • Adaptability: Ability to adapt to and learn internal applications.
  • Schedule Flexibility: Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company.
  • Physical Demands: Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs.

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