Senior UX Researcher
4 weeks ago
Job Summary
The Senior UX Researcher will provide leadership and guidance to product teams to design and build better products and experiences for users. This role will be a relentless user advocate, passionate about human-centered design, and have a track record of executing impactful UX research with cross-functional teams.
This role will leverage various research methods and work closely with product teams to envision, validate, and ship high-quality experiences that users will love. The Senior UX Researcher will also support the team's direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church's mission and reach people for Christ.
Key Responsibilities
- Develop the Life.Church UX research organizational maturity to bring users to the forefront of our processes.
- Lead and actively contribute to UX research processes, documentation, and repositories.
- Manage the end-to-end process of UX research, including prototype testing, exploratory research, concept testing, and moderated and unmoderated usability testing.
- Leverage a wide range of research methods, including generative UX research and contextual inquiry, participatory design workshops, interviews, formative and summative usability studies, and quantitative methods, such as surveys and data analytics, to produce informative outputs.
- Champion UX research across other departments and work closely with Product Designers, Product Managers, Front-End Developers, and other Product team members in partnership to conduct strategic UX research, problem validation, and solution validation.
- Proactively identify generative UX research with product teams to drive results and informative outputs.
- Guide and train Product Designers on conducting evaluative research and creating strategic deliverables, including journey maps, storyboards, competitive analyses, and personas, to provide valuable insights that foster informed decision-making and product development.
Requirements
- Demonstrated ability to synthesize real user feedback into insights for solution design.
- Showcase an up-to-date toolkit of research methods with experience.
- Ability to self-motivate, make independent decisions, and solve problems with innovation.
- Effective at multi-tasking, project management, and time management to meet strict deadlines while remaining flexible and open to change.
- Excellent verbal, written, and oral communication skills to clearly explain complicated processes and foster partnerships.
- Effective at process and organizational management to coordinate, structure, and provide vision to projects.
- Strong leadership skills and understanding of developing and guiding others.
- High School Diploma or GED.
- Bachelor's degree in Psychology, Human Computer Interaction, Design, or related field.
- Master's degree preferred.
- 3+ years of related work experience in product user research.
Benefits
- Paid parental leave, including maternity, paternity, and adoption leave.
- Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
- Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
- Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
- Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
- Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
- Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn't stop there—the more years on staff, the greater the investment.
Our Beliefs, Culture, and Commitment to Diversity
At Life.Church, every staff member and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual's capacity to represent Life.Church's beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern is to uphold and represent the beliefs of Life.Church. Learn more about what we believe.
While we unite around our mission, we know unity doesn't mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.
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