Commercial Service Manager

4 weeks ago


Durham, North Carolina, United States Snider Fleet Solutions Full time

About the Role:

Snider Fleet Solutions is seeking a highly skilled and experienced Commercial Service Manager to join our team. As a key member of our service department, you will be responsible for providing daily direction and distribution of service work orders to our commercial tire technicians.

Key Responsibilities:

  • Manage and oversee the service department's operational practices, ensuring timely and efficient completion of work orders.
  • Develop and implement strategies to improve service quality, productivity, and customer satisfaction.
  • Collaborate with sales staff to provide exceptional customer service and support.
  • Manage and maintain accurate records of service work, including work orders, inventory, and customer information.
  • Ensure compliance with company policies, procedures, and safety regulations.
  • Develop and maintain strong relationships with customers, including regular communication and issue resolution.
  • Lead and motivate a team of service technicians to achieve high levels of performance and customer satisfaction.

Requirements:

  • High school diploma or equivalent required; degree in a related field preferred.
  • Minimum 2 years of experience in a service management or supervisory role.
  • Strong leadership, organizational, and communication skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Proficient in Microsoft Office and other software applications, including AS400 and SAP.
  • Ability to work independently and as part of a team.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About Us:

Snider Fleet Solutions is a leading provider of commercial tire and mechanical services, with a strong commitment to customer satisfaction and employee development. We offer a dynamic and supportive work environment, with opportunities for growth and advancement.



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