Commercial Service Manager
4 weeks ago
About the Role:
Snider Fleet Solutions is seeking a highly skilled and experienced Commercial Service Manager to join our team. As a key member of our service department, you will be responsible for providing daily direction and distribution of service work orders to our commercial tire technicians.
Key Responsibilities:
- Manage and oversee the service department's operational practices, ensuring timely and efficient completion of work orders.
- Develop and implement strategies to improve service quality, productivity, and customer satisfaction.
- Collaborate with sales staff to provide exceptional customer service and support.
- Manage and maintain accurate records of service work, including work orders, inventory, and customer information.
- Ensure compliance with company policies, procedures, and safety regulations.
- Develop and maintain strong relationships with customers, including regular communication and issue resolution.
- Lead and motivate a team of service technicians to achieve high levels of performance and customer satisfaction.
Requirements:
- High school diploma or equivalent required; degree in a related field preferred.
- Minimum 2 years of experience in a service management or supervisory role.
- Strong leadership, organizational, and communication skills.
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Proficient in Microsoft Office and other software applications, including AS400 and SAP.
- Ability to work independently and as part of a team.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
About Us:
Snider Fleet Solutions is a leading provider of commercial tire and mechanical services, with a strong commitment to customer satisfaction and employee development. We offer a dynamic and supportive work environment, with opportunities for growth and advancement.
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