Commercial Tire Service Manager

24 hours ago

Durham, North Carolina, United States Snider Fleet Solutions Full time
Job Title: Commercial Tire Service Manager

At Snider Fleet Solutions, we're committed to providing exceptional service to our customers. As a Commercial Tire Service Manager, you'll play a critical role in ensuring our customers receive the highest level of service and support.

Job Summary:

We're seeking a highly motivated and experienced Commercial Tire Service Manager to join our team. In this role, you'll be responsible for providing daily direction and distribution of service work orders to our commercial tire technicians. You'll also oversee the work performed to ensure proper safety procedures and processes are followed, ensuring customer needs are met in a timely, effective, efficient, and safe manner.

Key Responsibilities:
  • Receive, create, and assign all service work orders to respected tire technicians.
  • Responsible for the growth and productivity of tire technicians and ensures they hit or exceed monthly revenue goals.
  • Manage departments P&L, employee payroll/overtime, and other department expenses.
  • Monitor the quality of all service work performed.
  • Responsible for service department's operational practices.
  • Ensure accuracy on work orders, prior to closing in MaddenCo.
  • Generate computer work orders for all products leaving the warehouse.
  • Provides sales staff support and supervision through service quotes, product look-ups, and alleviating any customer disputes or requests, etc.
  • Assist and advise customers on tire services and product information.
  • Manage customer scheduled fleet work, scrap tire analysis, and other customer needs.
  • Manage maintenance on service trucks, in accordance with company's PM schedule.
  • Submit all service department payables to Branch or Operations Manager for approval and payment (T-Check, ComCheck, Cash, Card, etc.)
  • Assist the Branch Manager with managing and maintaining inventory according to company standards.
  • Assist with warehouse duties (inventory, load/unload, barcoding, scan billing, etc.)
  • Operate Michelin 24/7 or On Call website.
  • Conducts daily reviews of Warehouse, Service Bays/Trucks, and Equipment, in order to ensure safety, compliance, cleanliness, and organization.
  • Ensures proper branch opening and closing procedures are being followed.
  • Ensures branch has sufficient resources such as personnel, material, and equipment.
  • Follow all safety rules, wear proper PPE and demonstrate safety conscious mindset.
  • Demonstrate excellent attendance, show up to work on time and in the correct uniform.
  • Adheres to all policies, procedures and values of Snider Fleet Solutions.
Requirements:
  • High School Diploma or GED.
  • At least 2 years' experience within the industry or a related management position.
  • Must be at least 21 years old.
  • Must have a clean driving record.
  • Familiarity with Paylocity and AS400 software is a plus.
Preferred Qualifications:
  • Commercial TIA certification preferred.
  • Forklift certification, obtained after employment.
What We Offer:
  • Paid Time Off (PTO) – personal, holiday, sick and vacation.
  • Career advancement opportunities.
  • 401(k) retirement planning.
  • Profit sharing.
  • Medical.
  • Dental.
  • Vision.
  • Employer-Paid Life.
  • Employer-Paid Short Term Disability.
  • And More.

We're committed to providing a safe and inclusive work environment for all employees. If you're passionate about delivering exceptional service and support to our customers, we encourage you to apply for this exciting opportunity.

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