Patient Communication Specialist
2 weeks ago
Salary: DOE
The role involves making and receiving calls to patients to address their inquiries or concerns related to Savannah Dental.
Key Responsibilities:
- Provide prompt and accurate responses to callers, employing active listening skills to explain potential solutions and ensure patients feel appreciated and supported.
- Document all significant details from conversations in the appropriate notes.
- Complete Pink Sheets comprehensively when engaging with new patients or leads and maintain tracking in a spreadsheet.
- Contact patients to confirm their appointments three days in advance.
- Utilize all available communication methods (calls, emails, Weave) until patients are successfully reached.
- Reach out to patients who are due for cleanings, making notes for tracking and follow-up.
- Make calls based on Recall lists.
- Fill available hygiene appointment slots.
- Check messages prior to breaks or end of shifts and return calls to all patients.
- Adhere to Tower scripts and tools to ensure optimal communication and customer service.
- Follow up on Simplifye tasks.
- Engage in training and other educational opportunities to enhance knowledge and skills.
- Comply with all company policies and procedures.
- Perform additional duties as assigned by the Call Center Lead.
Required Skills and Abilities:
- Outstanding customer service skills with the ability to actively listen while multitasking.
- Strong verbal and written communication capabilities.
- Positive and friendly demeanor.
- Proficiency in utilizing various technological programs and tools.
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