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Patient Care Advocate
2 months ago
The Patient Experience Specialist plays a crucial role in enhancing the interactions with our esteemed patients by addressing their inquiries and resolving any issues they may encounter. This position requires the ability to quickly establish rapport with patients, ensuring they leave the conversation feeling informed and satisfied. The ideal candidate will possess strong conversational skills and the ability to maintain an efficient dialogue while managing calls effectively.
Key Responsibilities- Engage with patients through various communication channels including phone, text, email, and in-person to provide comprehensive support regarding Chatham Oral Surgery's offerings, practitioners, appointment scheduling, and billing inquiries.
- Gather pertinent information and coordinate new and follow-up patient appointments for oral surgical procedures and consultations, while addressing questions related to post-operative visits.
- Handle patient inquiries and concerns; escalate issues to the appropriate specialists when necessary.
- Ensure prompt and effective resolution of patient issues and concerns.
- Maintain accurate patient records and document interactions, including inquiries, complaints, and feedback.
- Perform additional duties as required.
- Exceptional communication abilities, particularly in active listening.
- Customer-focused with a strong capability to resolve patient complaints.
- Proficient in computer applications with a willingness to learn new software tools.
- Strong skills in building relationships with patients.
- Ability to manage multiple calls efficiently.
- Bilingual proficiency in Spanish is a plus.
- High school diploma or equivalent is required.
- Experience in patient services is essential.
- Ability to sit for extended periods while working on a computer.
- Must be capable of lifting up to 15 pounds occasionally.
- Memberships to Sam's Club and Costco Wholesale.
- Complimentary gym membership.
- Weekly pay schedule.
- 401(k) plan with matching contributions.
- Profit-sharing opportunities.
- Employee discounts.
- Health insurance coverage.
- Health savings account.
- Life insurance benefits.
- Paid time off.
- Retirement planning options.
