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Patient Communication Specialist

2 months ago

Savannah, Georgia, United States Savannah Dental Full time
Position Overview

Salary:
Dependent on Experience (DOE)

The role involves making and receiving calls to patients to address their inquiries or concerns related to Savannah Dental.

Key Responsibilities:

  • Efficiently respond to callers, engage in active listening, and provide clear explanations of potential solutions to ensure patients feel valued and supported.
  • Document all significant details from conversations accurately.
  • Complete Pink Sheets comprehensively when interacting with new patients or leads and maintain tracking in a spreadsheet.
  • Reach out to patients to confirm their appointments three days in advance.
  • Utilize all available communication channels (calls, emails, Weave) to connect with patients until successful contact is made.
  • Contact patients who are due for cleanings, ensuring notes are made for tracking and follow-up purposes.
  • Make calls based on recall lists.
  • Fill available hygiene appointment slots.
  • Check messages prior to breaks or at the end of the day and return calls to all patients.
  • Adhere to established scripts and tools to deliver exceptional communication and customer service.
  • Follow up on Simplifye tasks.
  • Engage in training and other educational opportunities to enhance knowledge and skills.
  • Comply with all company policies and procedures.
  • Perform additional duties as assigned by the Call Center Lead.

Required Skills and Abilities:

  • Outstanding customer service skills and the ability to actively listen while multitasking.
  • Strong verbal and written communication capabilities.
  • Positive and friendly demeanor.
  • Comfortable using various technological programs and tools.