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Customer Service Representative

2 months ago

Round Rock, Texas, United States Elements Massage Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate/Customer Service Associate at Elements Massage. As a key member of our team, you will be responsible for creating an exceptional massage experience for our clients, promoting our wellness program, and providing outstanding customer service.

Key Responsibilities:

  • Inform clients about the benefits of our Elements Wellness Program, a hassle-free membership plan
  • Follow our proven sales process to enroll clients into the program
  • Provide exceptional customer service, ensuring a brief, painless, and accurate appointment and payment process
  • Work collaboratively with our management and massage therapists to create a client-centric environment

Requirements:

  • Ability to follow our sales process and build customer loyalty
  • Excellent communication and interpersonal skills, with a passion for listening and helping others
  • Prior retail sales experience, preferably in a membership-based or service-oriented environment
  • Familiarity with modern office tools and systems, including scheduling and payment processing

Benefits:

  • Competitive pay based on experience
  • Bonuses for meeting monthly conversion targets
  • Medical, dental, vision, and life insurance for full-time employees
  • Paid time off for eligible employees
  • Two complimentary monthly massages at the studio

Our Commitment to Safety:

We prioritize the health and safety of our team members and clients. In response to the COVID-19 pandemic, we have implemented enhanced safety protocols and elevated cleaning procedures in accordance with federal and state guidelines.

About Us:

Elements Massage is a wellness studio dedicated to providing exceptional massage experiences and promoting overall well-being. We are committed to creating a positive and supportive work environment for our team members and clients alike.