Centralized Deposit Services Supervisor

3 weeks ago


Honolulu, Hawaii, United States Central Pacific Bank Full time
Job Summary

We are seeking a highly skilled and experienced Deposit Operations Manager to join our team at Central Pacific Bank. As a key member of our operations team, you will be responsible for managing all centralized deposit-related processes, ensuring efficient and effective service delivery to our customers.

Key Responsibilities
  • Manage and oversee the day-to-day activities of the Deposit Operations department, including administrative reporting, efficiency reviews, and internal cross-training of staff.
  • Establish and enforce departmental strategy, standards, policies, and procedures to ensure compliance with bank policies and regulations.
  • Function as a subject matter expert on all deposit products, leading process improvement projects to increase operational efficiency, improve the client experience, and manage risk.
  • Assure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.
  • Communicate directly with customers regarding deposit operations matters, assist with inquiries or problems, and resolve customer complaints related to deposit servicing.
  • Oversee paper and electronic transaction processing, including ACH-related transactions, and related records retention practices.
  • Monitor and coordinate vendor processing related to Central Processing operations, ensuring that KPI standards are being met.
  • Coordinate, lead, and implement projects, presenting objectives, alternatives, and cost/benefit analysis.
  • Assume the role of Business Unit Compliance Officer (BUCO) as designated, responsible for business unit compliance oversight, engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships.
Requirements
  • Bachelor's Degree required.
  • 5+ years of bank operations and/or deposit processing experience required.
  • 2+ years of manager or 4+ years supervisory experience required.
  • 1+ years of general ledger experience preferred.
Working Conditions
  • Must be able to perform light physical work and to move or lift items including but not limited to boxes, files, and papers up to 20 pounds unless otherwise as indicated.
  • Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer, and/or other work-related mechanical or electronic devices and applications.
  • Must be able to clearly communicate verbally and in writing with all internal and external customers.
  • Must be able to read and understand bank-related documents.
  • Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.


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