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Customer Service Supervisor

2 months ago

Honolulu, Hawaii, United States Honolulu Cookie Company Full time
Job Title: Customer Service Supervisor

At Honolulu Cookie Company, we are seeking a highly motivated and customer-focused Customer Service Supervisor to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, product knowledge, and sales support to our customers and fellow team members.

Key Responsibilities:
  • Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including features, benefits, and pricing.
  • Sales Support: Assist customers with product selections, provide recommendations, and promote sales opportunities.
  • Team Collaboration: Foster a positive and inclusive team environment, promoting open communication, and ensuring all team members are treated fairly and respectfully.
  • Store Operations: Assist with store opening and closing procedures, maintain a clean and organized store environment, and ensure compliance with company policies and procedures.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: 6 months to 1 year of retail or hospitality leadership experience preferred.
  • Skills: Excellent verbal communication skills, ability to read and understand documents, and effective customer interaction abilities.
Physical Demands:
  • Able to stand and walk throughout the scheduled work shift.
  • Able to lift and/or move up to 25 lbs.
  • Twist body, bend, and reach above head.