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IT Support Specialist
2 months ago
The IT Support Specialist plays a vital role in providing exceptional technical support to EmergeOrtho's Physician care teams. This position requires a strong understanding of troubleshooting techniques, hardware, and software, as well as excellent communication and interpersonal skills.
Key Responsibilities- Interface with providers and staff members to troubleshoot hardware and software problems
- Create support trouble tickets for all support-related issues
- Install and configure software and computer systems
- Analyze records and logs to spot underlying trends and issues
- Support the implementation of new solutions and applications
- Participate in the testing and evaluation of new applications and processes
- Assist in password or login problems with corporate applications and systems
- Participate in business-wide meetings, providing insight and recommendations for technical duties performed
- 2-year AAS degree in Information Technology, or the equivalent
- Minimum of 2 years of experience in a medical office environment is preferred
- Knowledge of troubleshooting techniques on hardware and software
- Skill in analyzing, diagnosing, and resolving software and hardware problems and their inter-relationships with available tools
- Knowledge of client/server system concepts
- Knowledge of networking design concepts
- Ability to install and configure computer equipment
- Ability to adapt to rapidly developing and changing technology
- Ability to work in a fast-paced environment and prioritize multiple tasks and demands
- Strong organizational skills
- Ability to maintain composure when confronted with stressful situations
- Ability to establish and maintain effective working relationships with co-workers and providers
- Strong customer orientation
- Excellent interpersonal and communication skills
Frequent travel to other EmergeOrtho locations is required. The IT Support Specialist must maintain patient confidentiality and comply with HIPAA privacy and confidentiality guidelines established by the practice.
