Operations Manager
1 month ago
Outerspace is a cutting-edge operations center that leverages technology to support high-growth brands. We are seeking a highly organized and self-driven Supervisor to lead our warehouse teams in efficient performance and deliver premium customer service.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to effectively lead teams and resolve task-related issues in a timely manner. They will participate in training and development of staff, create processes to optimize performance, and collaborate with upper management to drive results.
Key Responsibilities:
- Communicate policies and procedures to associates, maintain compliance, and take corrective action when needed
- Manage inventory flow using software, focusing on productivity, process, and quality of warehouse operations
- Identify recurring issues in work processes and procedures, and collaborate with teams to create improvements
- Optimize workflow to maximize productivity and report to upper management on stock levels, issues, and employee performance
- Communicate with the warehouse manager to make critical decisions and drive results
People Management:
- Train and coach new warehouse associates to optimize performance and create organizational depth and individual growth
- Set and clarify departmental requirements and expectations, creating an environment of safety, teamwork, collaboration, and open communication
- Manage attendance of associates and team leads, including timeclock adherence, and motivate teams to achieve mutual goals
- Conflict resolution and support of company values and policies
Requirements:
- High school diploma or GED required; Associate's degree or similar in business administration, operations management, or supply chain management preferred
- 3-5 years experience in a fulfillment center environment; minimum 2 years of experience in a supervisory role
- Working knowledge of warehouse and inventory management software, excellent organizational and planning skills, and strong attention to detail
- Able to communicate effectively, take direction, and handle ambiguity, changing priorities, and use good judgment in stressful situations
- Available to work on weekends, holidays, and overtime as needed, and able to lift up to 40lbs
- Bilingual candidate strongly preferred; e-commerce and wholesale experience strongly preferred
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