Restaurant Operations Manager
2 days ago
The Shift Leader is responsible for assisting management in routine administrative and operational tasks within the restaurant. This includes maintaining company standards in product and facility specifications, reviewing food handling procedures, and assessing operational processes.
Key Responsibilities:
Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
Conducts periodic food safety audits and provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
Shares with the management team day-to-day responsibility for cash procedures, including bank deposits, making change, opening/closing the safe, and verifying drawers.
Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
Reviews facility and equipment readiness, monitors inventory, food preparation, and order fulfillment to ensure adherence to company standards.
Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
Human Resources Responsibilities:
Provides ongoing coaching and feedback for crew employees.
Provides 'hands-on' training for crew in the Learning Zone.
Working Conditions:
This position requires the ability to work in a fast-paced environment, with frequent interruptions and changing priorities. The Shift Leader must be able to maintain a positive attitude and provide excellent customer service in a team-oriented environment.
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