Customer Service Ambassador

2 days ago


St Louis, Missouri, United States Design Air Ltd. Full time
Customer Service Representative

As a valued member of our team at Design Air Ltd., you will play a crucial role in delivering exceptional customer experiences. Your primary responsibility will be to interact with customers through various channels, providing them with accurate information, resolving their queries, and ensuring their satisfaction.

Key Responsibilities:
  • Provide prompt and courteous assistance to customers via phone, email, and in-person interactions.
  • Process customer requests, including generating orders, quotes, and warranty claims.
  • Collaborate with the warehouse team to ensure timely and accurate order fulfillment.
  • Participate in ongoing training and development to stay up-to-date on new products and services.
  • Contribute to maintaining a clean and organized workspace, adhering to company standards.
Requirements:
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Proficiency in web-based software for parts lookup and order processing.
  • Ability to lift 50lbs without machinery assistance.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • Competitive performance-based pay.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A retirement plan with a 6% company match.
  • No weekends or overtime required.
  • Opportunities for career growth and advancement.


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