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Technical Support Specialist

1 month ago

Roswell, Georgia, United States WebOps, LLC Full time
Job Title: Technical Customer Service Representative

At WebOps, LLC, we are seeking a highly skilled Technical Customer Service Representative to join our team. As a Technical Customer Service Representative, you will be responsible for providing technical support to our clients and customers, ensuring that their technical requests and support issues are resolved in a timely and professional manner.

Key Responsibilities:

  • Provide technical support to clients and customers via phone, email, and chat
  • Troubleshoot and resolve technical issues with our applications and data
  • Collaborate with internal departments to resolve technical issues
  • Provide second-level support for reported application and database issues
  • Communicate with customers through various channels
  • Respond to customer inquiries and resolve complaints
  • Keep records of customer interactions and transactions
  • Communicate and coordinate with colleagues as necessary
  • Provide feedback on the efficiency of the customer service process

Requirements:

  • Degree in Computer Science or related field, or equivalent work experience
  • Experience with SQL, programming, and Microsoft Office Suite
  • Excellent interpersonal, communication, and collaboration skills
  • Great problem-solving and analytical abilities
  • Excellent organizational and time management skills

What We Offer:

  • Competitive salary based on experience and education
  • Opportunity to work with a global leader in digital healthcare solutions
  • Entrepreneurial remote-first work environment
  • Constant learning and growth opportunities