Clinical Team Supervisor for Hospice Services

2 weeks ago

Mason, Ohio, United States Queen City Hospice Full time
Position Overview

At Queen City Hospice, we take pride in our Ohio roots and our commitment to providing exceptional hospice care. Our focus is on the needs and preferences of our patients and their families, ensuring that every decision we make is centered around their well-being. Our dedicated team is embedded in the communities we serve, striving to deliver the highest standard of care to our fellow residents in Central Ohio.

We define quality care by the unique wishes of our patients and their families. Our mission is to support our patients in remaining in their homes throughout their care journey. To achieve this, we prioritize not only our patients but also the team that serves them. With manageable caseloads and no on-call duties, we foster a positive work environment that empowers our staff, offering rewarding careers with support and flexibility. Join us as we continue to grow as a leading hospice provider in the Midwest.

Work Schedule: Monday to Friday, 8 AM to 5 PM

What We Provide:

  • A supportive and collaborative team culture
  • Comprehensive benefits starting on the first of the month
  • 401(k) retirement plan with a generous employer match
  • Accrual of generous paid time off
  • Mileage reimbursement
  • Paid holidays
  • Tuition reimbursement opportunities
  • Employee referral incentives
  • Merit-based salary increases
  • Discount programs for employees

Key Responsibilities:

  • Oversee the Clinical Team Assistants, ensuring timely completion of daily, weekly, and monthly tasks. Responsibilities include interviewing, hiring, training, and managing performance reviews.
  • Review and process medication orders, certifications, and verbal admission orders, collaborating with physicians to ensure compliance and accuracy.
  • Conduct evaluations and audits of patient charts to maintain the highest standards of documentation quality.
  • Ensure that medical records are accurately maintained to enhance quality of care, compliance, and reimbursement.
  • Monitor and follow up on unsigned physician orders, ensuring timely responses from medical professionals.
  • Facilitate bi-monthly meetings to address billing holds and collaborate with clinical leadership to resolve outstanding claims.
  • Supervise the clinical records information system, staying updated on system enhancements and maintaining operational knowledge.
  • Ensure patient charts are maintained according to organizational policies.
  • Assist the Executive Director and supervisors in supporting field staff to meet scheduling and client needs.
  • Perform additional duties as assigned.

Qualifications:

  • Three to five years of experience in clinical records management, preferably within hospice care operations.
  • Two years of managerial or supervisory experience in hospice, home care, or related healthcare fields.
  • LVN/LPN license is preferred but not mandatory.
  • Experience with Electronic Medical Records (EMR) is preferred.
  • Must possess a valid driver's license and have access to a reliable, insured vehicle.
  • Familiarity with insurance billing and ICD-9/10 coding is advantageous.
  • Strong managerial, communication, and interpersonal skills, with a willingness to learn and grow.
  • Excellent observational skills, sound judgment, and strong written and verbal communication abilities.
  • Understanding of hospice philosophy and the complexities surrounding end-of-life care.
  • Highly organized, detail-oriented, and accurate in work.
  • Knowledge of relevant state, federal, and local regulatory requirements.
  • Demonstrated organizational skills and a systematic approach to intake duties.

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