Phone Operations Representative

3 weeks ago


Elk Grove Village, Illinois, United States HR Manager Full time
Job Description

We are looking for a Phone Operations Representative to provide exceptional customer support and assistance in our call center.

The estimated salary for this role is $25-$30/Hour.

Role Overview:

As a Phone Operations Representative, you will be the voice of our company, handling customer inquiries, resolving issues, and guiding them through our product offerings.

Key Responsibilities:

  • Respond to customer calls, emails, and chats in a professional and courteous manner.
  • Assist customers in selecting and purchasing our products.
  • Process orders, returns, and exchanges promptly and accurately.
  • Collaborate with internal teams to resolve customer concerns.
  • Maintain accurate records of customer interactions.
  • Follow up on customer inquiries to ensure timely resolution.
  • Stay up-to-date on product knowledge and company policies.

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