Customer Service Representative Role
7 days ago
**Job Summary:**
We are seeking a highly skilled Customer Service Representative to join our team at CRG in Elk Grove Village, IL. As a key member of our logistics team, you will be responsible for delivering exceptional customer service, addressing inquiries, and resolving issues efficiently.
**Key Responsibilities:**
- Phone and Email Communication: Assist customers through phone calls and emails, providing timely support and accurate information.
- Issue Resolution: Professionally handle customer complaints, ensuring calm and efficient issue resolution.
- Delivery Monitoring: Track delivery routes, ensuring timely completion of services.
- Order Management: Process order changes, cancellations, and updates to meet customer needs promptly.
**Qualifications:**
- Proficiency in Microsoft Office programs (e.g., MS Project, Word, Excel, PowerPoint).
- High school diploma or equivalent.
- At least 1 year of related experience, preferably in a call center or customer service environment.
**Estimated Salary:** $18.00 per hour.
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