Customer Service Representative
4 days ago
In this transformative logistics opportunity with CRG Corporation, you will be responsible for delivering exceptional service to customers, business partners, and drivers through timely and accurate communication. Your role will involve resolving customer complaints and inquiries in a calm and efficient manner, diagnosing, assessing, and resolving customer issues related to deliveries, orders, and services.
Key Responsibilities:
- Deliver customer-centric support via phone, email, or chat.
- Analyze and resolve customer complaints in a professional and courteous manner.
- Maintain accurate records of customer interactions and issue resolutions.
- Collaborate with internal teams to ensure seamless delivery experiences.
Required Qualifications:
- Proficiency in Microsoft Office programs (e.g., MS Project, Word, Excel, PowerPoint).
- High school diploma or equivalent.
- At least 1 year of related experience, preferably in a call center or customer service environment.
Payscale: $18.00 per hour.
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