Retail Event Coordinator

1 week ago


Eden Prairie, Minnesota, United States Michaels Arts and Crafts Full time
Job Summary

We are seeking a highly motivated and organized Retail Event Coordinator to join our team at Michaels Arts and Crafts. As a Retail Event Coordinator, you will be responsible for planning and coordinating events, including children's birthday parties and other craft classes or events, to provide a stress-free and engaging experience for guests. You will also be responsible for delivering excellent customer service, ensuring all customers receive a fast and friendly checkout experience, and completing operational tasks as needed.

Key Responsibilities
  • Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
  • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
  • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
  • Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
  • Communicate events with clients and store team members.
  • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
  • Adjust plans and events based on client's feedback and needs.
  • Create backup or emergency plans to be executed as needed.
  • Ensure client satisfaction for scheduled events.
  • Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.
Requirements
  • Energetic and enthusiastic personality.
  • The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
  • Must have excellent people skills.
  • Must have experience working with children and children's events.
  • Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.
  • Must have organizational skills, interpersonal skills, and creative problem-solving skills.
  • Retail and/or customer service experience required.
Work Environment

The Retail Event Coordinator will work in a fast-paced retail environment, interacting with customers and team members, and will be required to remain standing for long periods of time, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching. The work environment is a public retail store setting, with all public areas being climate-controlled. Some stock rooms may not be climate-controlled, and some outdoor work may be assigned to retrieve shopping carts or while unloading trucks. The Frame shop contains glass cutters and heat presses, and work hours include nights, weekends, and early mornings.



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