Customer Service Liaison

1 week ago


Houston Texas, United States Kirby Corporation Full time

Job Summary:

Kirby Corporation is seeking a highly organized and detail-oriented Customer Service Liaison to facilitate communication between various departments and external stakeholders. This role requires strong written and verbal communication skills, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities:

  • Facilitate communication between Vessel Operations Management, Captain/Pilot, Maintenance department representatives, Schedulers, Sales Department representatives, Customer Dock representatives, and third-party providers for services such as shore tankering and spot horsepower.
  • Record events and prepare scheduled reports.
  • Answer incoming calls and respond to customer inquiries.
  • Attend daily meetings as required.
  • Review traffic for status, accuracy, and report any potential problems to the appropriate department.
  • Assign primary vessel group as required.
  • Confirm trip requirements are met.
  • Assist in the coordination of barge preparation, including stripping, cleaning, repairs, and other tasks as needed.
  • Assist in the facilitation of action plans developed to address problems.
  • Coordinate horsepower requirements with the Scheduler or Scheduling Manager.
  • Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors.
  • Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors.
  • Schedule barges as directed.
  • Send vessel orders as directed.
  • Coordinate fleet departures and arrivals.
  • Calculate and update ETAs on barges in Oasis.
  • Call dock representatives to solicit status for barges prior to arriving port.
  • Tender barges upon arrival in port as required.
  • Document all pertinent trip information and complete reports and written turnover plans for shift relief.
  • Coordinate trip requirements, including notifying the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo.
  • Communicate delays to Sales and customers.
  • Monitor heating orders.
  • Ensure appropriate traffic is correctly entered into Oasis.
  • Act as ship agent (cleaning, fueling) when required.
  • Assess all criteria to determine shore tankermen service.
  • Determine proper resources and facilitate conference calls and action plans for operational concerns, including EMR resolution, vessel repairs with M&R, crewing deficiencies, and other issues.

Qualifications:

  • Follow procedures and verbal/written instructions.
  • Organized, detail-oriented, and accurate.
  • Self-motivated and multi-task oriented.
  • Strong written and verbal communication skills.
  • Ability to operate standard office equipment, such as a personal computer.
  • Identify and review upcoming requirements (orders).

Education/Experience:

  • High school diploma or formal training required; college degree preferred.
  • Prefer minimum 1 year logistics or maritime experience.


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