Customer Service Liaison
1 week ago
Job Summary:
Kirby Corporation is seeking a highly organized and detail-oriented Customer Service Liaison to facilitate communication between various departments and external stakeholders. This role requires strong written and verbal communication skills, as well as the ability to multitask and prioritize tasks effectively.
Key Responsibilities:
- Facilitate communication between Vessel Operations Management, Captain/Pilot, Maintenance department representatives, Schedulers, Sales Department representatives, Customer Dock representatives, and third-party providers for services such as shore tankering and spot horsepower.
- Record events and prepare scheduled reports.
- Answer incoming calls and respond to customer inquiries.
- Attend daily meetings as required.
- Review traffic for status, accuracy, and report any potential problems to the appropriate department.
- Assign primary vessel group as required.
- Confirm trip requirements are met.
- Assist in the coordination of barge preparation, including stripping, cleaning, repairs, and other tasks as needed.
- Assist in the facilitation of action plans developed to address problems.
- Coordinate horsepower requirements with the Scheduler or Scheduling Manager.
- Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors.
- Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors.
- Schedule barges as directed.
- Send vessel orders as directed.
- Coordinate fleet departures and arrivals.
- Calculate and update ETAs on barges in Oasis.
- Call dock representatives to solicit status for barges prior to arriving port.
- Tender barges upon arrival in port as required.
- Document all pertinent trip information and complete reports and written turnover plans for shift relief.
- Coordinate trip requirements, including notifying the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo.
- Communicate delays to Sales and customers.
- Monitor heating orders.
- Ensure appropriate traffic is correctly entered into Oasis.
- Act as ship agent (cleaning, fueling) when required.
- Assess all criteria to determine shore tankermen service.
- Determine proper resources and facilitate conference calls and action plans for operational concerns, including EMR resolution, vessel repairs with M&R, crewing deficiencies, and other issues.
Qualifications:
- Follow procedures and verbal/written instructions.
- Organized, detail-oriented, and accurate.
- Self-motivated and multi-task oriented.
- Strong written and verbal communication skills.
- Ability to operate standard office equipment, such as a personal computer.
- Identify and review upcoming requirements (orders).
Education/Experience:
- High school diploma or formal training required; college degree preferred.
- Prefer minimum 1 year logistics or maritime experience.
-
Customer Service Liaison
1 week ago
Houston, Texas, United States Kirby Corporation Full timeJob Summary:Kirby Corporation is seeking a highly organized and detail-oriented Customer Service Liaison to facilitate communication between various departments and stakeholders. This role requires strong written and verbal communication skills, as well as the ability to multitask and prioritize tasks effectively.Key Responsibilities:Facilitate communication...
-
Customer Service Liaison
2 days ago
Houston, Texas, United States Tad PGS Full timeWe are seeking a highly skilled Customer Service Liaison to join our team at Tad PGS. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and internal stakeholders.Key Responsibilities:Act as the primary point of contact for customer inquiries and concerns, providing timely and effective...
-
Customer Service Liaison
4 days ago
Garland, Texas, United States Conner Industries Inc. Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Liaison to join our team at Conner Industries Inc. As a key member of our sales support team, you will be responsible for ensuring seamless communication with clients, processing purchase orders, and providing exceptional customer service.Key ResponsibilitiesLiaise with clients...
-
Customer Experience Liaison
6 days ago
Houston, Texas, United States County of Harris Texas Full timeWe are seeking a seasoned Sr, Customer Service Representative to serve as the primary liaison between our Engineering staff, external customers, and applications. The ideal candidate will possess strong communication skills, a passion for building relationships, and a keen understanding of customer needs. Key responsibilities will include:Collaborating with...
-
Customer Service Liaison
1 day ago
Houston, Texas, United States Builder's Choice Inc Full timeJob DescriptionBuilder's Choice Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our field operations by compiling and maintaining the service and install schedule and resolving issues to internal and external...
-
Client Services Liaison
3 days ago
Houston, Texas, United States Patrick OConnor & Associates LP Full timeJob Summary:We are seeking a highly skilled and experienced Client Services Liaison to join our team at Patrick O'Connor & Associates LP. As a Client Services Liaison, you will be responsible for providing exceptional customer service and face-to-face interaction with clients at their property location.Key Responsibilities:Visit clients at their property...
-
Customer Support Liaison
4 days ago
Houston, Texas, United States Pediatric Home Service, Inc. Full time**Job Summary**Pediatric Home Service, Inc. is seeking a highly motivated and detail-oriented Customer Support Assistant to join our team. As a key member of our administrative and business operations team, you will play a vital role in providing exceptional customer service and support to our patients and coworkers.**Key Responsibilities:**Provide front...
-
Customer Service Liaison
2 weeks ago
Houston, Texas, United States Royal Excellence Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Relations Coordinator to join our team at Royal Excellence. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesCustomer...
-
Customer Service Liaison
2 weeks ago
Houston, Texas, United States TPI Staffing Group Full timeClient Service Coordinator PositionOverview: Join TPI Staffing Group as a Client Service Coordinator, where you will play a crucial role in ensuring smooth operations and excellent customer service.Key Responsibilities: Manage scheduling and rescheduling of client appointments.Generate and distribute technical service requests.Monitor and finalize all...
-
Client Services Liaison
1 month ago
Houston, Texas, United States Christus Health Full timeDescriptionSummary:The role of Client Services Liaison is to provide professional client relationships and support for all of TLRA's clients, both internal and external to the CHRISTUS Health System. This includes quality customer service, documentation, client reporting, communication, correspondence and requests for information. This position communicates...
-
Customer Service Liaison
4 days ago
Houston, Texas, United States CWF Restoration Full timeJob OverviewWe are seeking a highly skilled and detail-oriented Service Delivery Coordinator to join our team at CWF Restoration.The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to our valued clients. You will play a crucial role in maintaining positive client relationships, resolving inquiries,...
-
Client Service Liaison
4 days ago
Houston, Texas, United States McGriff Insurance Broker Full timeJob Summary:We are seeking a highly skilled Client Service Liaison to join our team at McGriff Insurance Broker. As a key member of our sales and service teams, you will be responsible for building and maintaining professional relationships with clients, vendors, and teammates.Key Responsibilities:Provide exceptional internal and external service support to...
-
Client Services Liaison
4 days ago
Houston, Texas, United States Christus Health Full timeJob SummaryThe Client Services Liaison plays a critical role in providing exceptional customer service and support to Christus Health's clients. This position requires strong communication and interpersonal skills to effectively interact with clients at all levels, including directors, CFOs, and patient accounting managers.Key ResponsibilitiesProvide...
-
Liaison Agent
4 days ago
Houston, United States Czesc Lithium Full timeThis is a remote position. We require a representative to act in the capacity of a liaison agent remotely in your region for 12 months on contract. As a liaison agent you will be representing Cze Lithium Ltd remotely in your region. You will be responsible for the collection of all account receivables due Cze Lithium Group Co Limited in your region...
-
Care Transition Liaison
4 days ago
Houston, Texas, United States Afton Oaks Nursing & Rehab Center Full timeAbout the RoleWe are seeking a skilled Care Transition Liaison to join our team at Afton Oaks Nursing & Rehab Center. As a key member of our healthcare team, you will play a critical role in ensuring seamless transitions for our patients and residents.Key ResponsibilitiesDevelop and maintain strong relationships with healthcare professionals, patients, and...
-
Client Services Liaison
4 days ago
Houston, Texas, United States Christus Health Full timeJob SummaryThe Client Services Liaison for Patient Accounts will provide exceptional client relationships and support for all of Christus Health's clients, both internal and external to the healthcare system. This includes delivering high-quality customer service, documentation, client reporting, communication, correspondence, and requests for...
-
Customer Service Representative
2 months ago
Texas City, United States Weeks Service Company Full timeJob DescriptionJob DescriptionCustomer Service Representative - Earn Up to $19/hrAre you passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who values its people? Come see why so many of our team members and customers recommend Weeks Service Company in League City, TX!Reasons you will...
-
Customer Service Representative
4 weeks ago
Houston, United States Providence Health & Service Full timeDescription Providence St. Joseph Health is calling a Customer Service Representatives to work remotely within our footprint states: WA, OR, MT, NM and/or TX. This position has multiple openings for both full time and part time positions. The Customer Service Representative contributes to the achievement of service delivery, performance standards, and...
-
Customer Service 1
3 months ago
Houston, United States Pilot Freight Service Full time** Customer Service 1** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO03913 Showing 1 location **Job Details** **Description** Pilot Freight Services is seeking a full time **Customer Service 1 Representative** to work in our **Houston, TX Station,** located in **Humble, TX.** The hours for this position are **Monday through Friday....
-
Transportation Liaison Manager
3 months ago
Houston, United States Advatix, Inc. Full timeJob DescriptionJob DescriptionTransportation Liaison Manager Our client seeks a Transportation Liaison (TLM) to join their rapidly growing team. The Transportation Liaison Manager is a customer-facing role, blending the roles of Customer Service Manager and Transportation Manager, working to create and maintain a value-added partnership between our client...