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Customer Service Liaison

2 months ago

Houston, Texas, United States TPI Staffing Group Full time
Client Service Coordinator Position

Overview: Join TPI Staffing Group as a Client Service Coordinator, where you will play a crucial role in ensuring smooth operations and excellent customer service.

Key Responsibilities:
  • Manage scheduling and rescheduling of client appointments.
  • Generate and distribute technical service requests.
  • Monitor and finalize all service requests.
  • Confirm daily technician locations.
  • Address customer inquiries and resolve complaints.
  • Submit compliance documentation.
  • Prepare service invoices.
  • Enhance workflow by evaluating and improving standard operating procedures.
  • Transport parts and materials to designated job sites.
  • Handle incoming calls and route them to the appropriate team members.
  • Record messages or provide clients with essential information.
Required Skills:
  • Proficiency in Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook.
  • Strong computer literacy.
  • Basic mathematical abilities.
  • Attention to detail.
  • Excellent organizational capabilities.
  • Effective time management.
  • Outstanding verbal and written communication skills.
  • Ability to collaborate effectively with team members.