Technical Support Specialist
1 day ago
Are you a detail-oriented and organized individual with a passion for technical support? Do you have a strong understanding of PC troubleshooting and network concepts? We are seeking a highly motivated and skilled End User Support Specialist to join our team.
Key Responsibilities:
- Imaging and configuration of PCs, secure disposal of equipment, and utilization of IT incident/change/asset management system to document and track requests.
- Troubleshooting and providing support on PCs, laptops, desktops, and wireless devices, including iOS, Android, and MAC OS.
- Install, maintain, and repair PC hardware and software, coordinating hardware warranty repairs with vendors as required.
- Adherence to IT procedural guidelines and policies, decommissioning and disposal of IT equipment, and accuracy of Asset Management information.
Requirements:
- High School Diploma or equivalent required.
- Strong intermediate experience and knowledge in troubleshooting printers and utilizing a Help Desk ticketing queue.
- Excellent analytical/technical ability, problem-solving skills, and ability to create and maintain professional relationships within the organization.
- Ability to work independently and as a member of a team in a fast-paced multi-task environment with minimal supervision.
Preferred Qualifications:
- Strong intermediate knowledge of MAC OS.
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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