Technical Support Specialist

1 day ago


alpharetta, United States prosource Full time
Job Title: End User Support Specialist

Are you a detail-oriented and organized individual with a passion for technical support? Do you have a strong understanding of PC troubleshooting and network concepts? We are seeking a highly motivated and skilled End User Support Specialist to join our team.

Key Responsibilities:

  • Imaging and configuration of PCs, secure disposal of equipment, and utilization of IT incident/change/asset management system to document and track requests.
  • Troubleshooting and providing support on PCs, laptops, desktops, and wireless devices, including iOS, Android, and MAC OS.
  • Install, maintain, and repair PC hardware and software, coordinating hardware warranty repairs with vendors as required.
  • Adherence to IT procedural guidelines and policies, decommissioning and disposal of IT equipment, and accuracy of Asset Management information.

Requirements:

  • High School Diploma or equivalent required.
  • Strong intermediate experience and knowledge in troubleshooting printers and utilizing a Help Desk ticketing queue.
  • Excellent analytical/technical ability, problem-solving skills, and ability to create and maintain professional relationships within the organization.
  • Ability to work independently and as a member of a team in a fast-paced multi-task environment with minimal supervision.

Preferred Qualifications:

  • Strong intermediate knowledge of MAC OS.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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