Technical Support Specialist
2 days ago
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing advanced second-level support to our customers, troubleshooting complex technical issues, and escalating high-level customer issues to our engineering and development teams.
Key Responsibilities- Provide advanced technical support to customers via phone, email, and chat
- Troubleshoot complex technical issues and identify root causes
- Escalate high-level customer issues to engineering and development teams
- Communicate effectively with technical and business teams to resolve production issues quickly
- Document technical issues and resolutions in our knowledge base
- Collaborate with product management team to identify and prioritize customer enhancements
- 1+ year of customer service experience in a technical contact center environment
- Proficient in VAX/IP/FTP, Microsoft.NET, SQL, and MySQL databases
- Working knowledge of MS Networking and database strategy
- Excellent customer service and communication skills
- Ability to work independently and multi-task
LexisNexis Risk Solutions is a global provider of information and analytics for professional and business customers across industries. We help our customers make better decisions, get better results, and be more productive. We are committed to providing a fair and accessible hiring process and welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer and do not discriminate on the basis of race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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