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Security Operations Supervisor

2 months ago

Staten Island, New York, United States Project Redirect Full time
Job Overview

Salary: $45,000

Position Summary:
The ideal candidate will work under the guidance of the Security Director and Site Director. The primary duty is to manage and direct the security personnel within the designated facility. The Shift Supervisor will be tasked with providing leadership and support to both Residence Workers and Security Guards, ensuring a secure environment for all staff and clients.

Key Responsibilities:
The Shift Supervisor's duties include, but are not limited to:

  • Continuously monitor clients, units, and grounds to guarantee the safety and security of every resident.
  • Inspect all items entering the facility to uphold the safety of clients and staff.
  • Provide crisis prevention and intervention as necessary.
  • Document incidents and residents' complaints accurately in the logbook and on incident reports.
  • Maintain regular communication with all department supervisors regarding social services matters.
  • Manage entry logs to ensure all individuals entering the facility are recorded and accounted for.
  • Oversee the completion of cleaning and service tasks assigned to program aides.
  • Contribute to the formulation of site goals and objectives by offering recommendations to enhance site efficiency.
  • Assist clients with inquiries and resolve any issues that may arise.
  • Monitor video surveillance across all areas of the facility.
  • Comply with safety, health, and fire hazard regulations, policies, and procedures.
  • Report any immediate safety concerns to the appropriate supervisory or maintenance personnel.
  • Work collaboratively to address issues that may occur.
  • Provide coverage as needed.
  • Be prepared to work evenings, weekends, and holidays as required.
  • Perform all other necessary duties to ensure the facility operates smoothly.

Professional & Personal Qualifications:

  • NYS Security License, F-80 Certificate of Fitness, CPR/Basic First Aid certification.
  • Minimum High School Diploma/GED.
  • Ability to establish and maintain professional boundaries when working with clients.
  • General knowledge of operations in a residential facility is preferred.
  • Familiarity with HIPAA guidelines and standards.
  • Bi-lingual in Spanish and English is an advantage.
  • Strong written and verbal communication abilities.
  • Excellent problem-solving and analytical skills.
  • Commitment to high standards and excellence.
  • Good judgment with the capacity to make timely and sound decisions.
  • Ability to assess emergency situations and respond effectively.