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Lead IT Knowledge Management Specialist

2 months ago

Forest Park, Georgia, United States Grifols Full time

Are you ready to make a significant impact in the healthcare sector? Grifols, a renowned global healthcare organization established in 1909, is dedicated to enhancing the health and well-being of individuals worldwide. As a leader in plasma-derived therapies and transfusion medicine, we are committed to developing, producing, and marketing innovative solutions across more than 110 countries.

We are seeking a Principal Knowledge and Content Management Specialist to spearhead our IT Knowledge Management Practice. This pivotal role will concentrate on formulating and executing a robust knowledge management strategy, ensuring the creation and upkeep of IT documentation, and nurturing a culture of ongoing learning and enhancement within the IT division.

Key Responsibilities:

  • Formulate and execute IT knowledge management strategies that align with the organization's objectives.
  • Establish and document knowledge management workflows and best practices.
  • Supervise the creation, organization, and maintenance of knowledge articles, FAQs, and other essential documentation.
  • Encourage knowledge sharing and collaboration throughout the IT division.
  • Design and deliver training programs on knowledge management processes and tools.
  • Select and implement knowledge management tools to ensure seamless integration with existing IT service management systems.
  • Monitor and evaluate the effectiveness of knowledge management initiatives and implement necessary enhancements.
  • Ensure adherence to knowledge management policies and data security regulations.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • A minimum of 7 years of experience in IT service management, with a specialization in knowledge management.
  • ITIL v3/v4 certification is preferred; Knowledge-Centered Service (KCS) certification is an advantage.
  • Strong comprehension of IT service management frameworks and best practices.
  • Exceptional written and verbal communication abilities.
  • Proficiency in knowledge management tools and platforms.
  • Familiarity with ServiceNow knowledge management is a plus.
  • Bilingual proficiency in English and Spanish is required.

Key Competencies:

  • Leadership skills with the ability to drive organizational change.
  • Strong collaboration and interpersonal skills.
  • Innovative problem-solving capabilities.
  • Attention to detail and a commitment to quality.

The work environment is an office setting with exposure to standard office equipment. The role involves prolonged periods of sitting, frequent hand movements, and occasional walking or standing. Light to moderate lifting of objects up to 25 lbs may be required. Effective communication skills are essential for interacting with diverse groups and conveying sensitive information.

Grifols is an equal opportunity employer, providing employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.