Customer Service Specialist
4 days ago
Job Description: Customer Service Specialist
About the RoleWe are looking for a highly skilled Customer Service Specialist to join our team at Undisclosed. As a key member of our sales team, you will be responsible for providing exceptional customer service, communicating effectively with customers, and resolving issues promptly.
Key Responsibilities:
- Provide courteous and professional customer service by phone, email, and in-person
- Analyze customer needs and provide solutions to meet those needs
- Collaborate with outside sales representatives to coordinate customer service
- Create sales orders and work orders
- Coordinate customer requests with production and shipping
- Complete purchase requisitions
Requirements:
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Proficiency in Excel and other software applications
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Steel industry experience is a plus but not required
Benefits:
- Competitive salary ($60,000 - $80,000 per year)
- Comprehensive benefits package including 401(k), Health, Dental, Vision, Disability, and Life Insurance
Work Location:
- Remote or in-office opportunity
This Job Is Ideal for Someone Who Is:
- Friendly and approachable
- Results-driven and proactive
- Accommodating and flexible
- Organized and detail-oriented
- Self-motivated and independent
- Comfortable working under pressure
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