Customer Service Specialist

4 days ago


Fort Wayne, Indiana, United States Undisclosed Full time

Job Description: Customer Service Specialist

About the Role

We are looking for a highly skilled Customer Service Specialist to join our team at Undisclosed. As a key member of our sales team, you will be responsible for providing exceptional customer service, communicating effectively with customers, and resolving issues promptly.

Key Responsibilities:

  1. Provide courteous and professional customer service by phone, email, and in-person
  2. Analyze customer needs and provide solutions to meet those needs
  3. Collaborate with outside sales representatives to coordinate customer service
  4. Create sales orders and work orders
  5. Coordinate customer requests with production and shipping
  6. Complete purchase requisitions

Requirements:

  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Proficiency in Excel and other software applications
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Steel industry experience is a plus but not required

Benefits:

  • Competitive salary ($60,000 - $80,000 per year)
  • Comprehensive benefits package including 401(k), Health, Dental, Vision, Disability, and Life Insurance

Work Location:

  • Remote or in-office opportunity

This Job Is Ideal for Someone Who Is:

  • Friendly and approachable
  • Results-driven and proactive
  • Accommodating and flexible
  • Organized and detail-oriented
  • Self-motivated and independent
  • Comfortable working under pressure


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