Technology Support Specialist

6 days ago


Fort Wayne, Indiana, United States Best Buy Full time
Job Overview

We are seeking a highly skilled and customer-focused Technology Support Specialist to join our team at Best Buy.

About the Role

This is a full-time position that requires a strong passion for technology and excellent communication skills. As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support and solutions.

Key Responsibilities
  • Provide positive and timely service to customers during the check-in and checkout process
  • Understand technology issues by asking questions, listening, and taking detailed notes
  • Help set up and repair technology devices for customers
  • Monitor service queues and provide accurate status updates to customers
Requirements
  • 3 months of experience in retail or customer service
  • Possession of basic computer knowledge and willingness to learn new skills
  • Ability to work a flexible schedule, including holidays, nights, and weekends
What We Offer
  • Competitive salary of $45,000 - $60,000 per year
  • Generous employee discount on technology products
  • Opportunities for career advancement and professional growth
Our Culture

At Best Buy, we value our employees and strive to create a supportive and inclusive work environment. We offer a range of benefits, including competitive pay, generous discounts, and opportunities for growth and development.



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