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Advanced Technical Support Specialist

1 month ago

Annapolis, Maryland, United States Orion Consortium Full time
Position Overview:

This role involves providing advanced technical support for Windows desktop systems, ensuring stability, security, and performance.

Key Responsibilities:

- Provide third-level support for escalated issues.
- Diagnose and resolve complex hardware and software problems.
- Perform root cause analysis and implement permanent fixes.

System Maintenance and Optimization:

- Ensure compliance and security standards are met.
- Apply patches, updates, and configuration changes.

Collaboration and Project Support:

- Work with cross-functional IT teams on projects.
- Provide expertise on Windows desktop environments.

User Support and Training:

- Provide guidance and training to Tier 1 and Tier 2 support staff.
- Assist end-users with complex technical issues.

Mandatory Skills:

- Advanced troubleshooting skills.
- Excellent communication and interpersonal skills.
- Experience with endpoint security solutions.

Certification and Education:

- IAT Level II certification required.
- TS/SCI with FS poly required.