IT Support Specialist

3 weeks ago


Annapolis, Maryland, United States General Dynamics Full time

Job Title: Information Technology Support Specialist

Job Summary:

We are seeking an experienced Information Technology Support Specialist to join our team at General Dynamics Information Technology (GDIT). As an IT Support Specialist, you will provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.

Key Responsibilities:

  • Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements:

  • 3+ years of related experience
  • IAT Level 1 certificate is required within 6 months of start date
  • TS/SCI w/Poly security clearance

What You'll Need to Succeed:

To be successful in this role, you will need to have a strong understanding of computer systems, software, and hardware, as well as excellent communication and problem-solving skills. You will also need to be able to work effectively in a team environment and provide guidance to less-experienced professionals.

Why Choose GDIT:

At GDIT, we offer a comprehensive benefits package, including medical, dental, and vision plans, as well as a 401(k) plan with company match. We also offer flexible work arrangements, including telecommuting options, and a variety of paid time off plans. Additionally, we provide opportunities for professional growth and development, including training and education programs.

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your resume and cover letter for consideration. We look forward to hearing from you



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