Restaurant Operations Manager

2 days ago


Northlake, Texas, United States IHOP Full time
Restaurant General Manager Job Description

The IHOP Restaurant General Manager plays a crucial role in the success of our restaurants, overseeing daily operations and ensuring exceptional guest experiences. This leadership position requires a strong focus on profitability, sales growth, and maintaining IHOP's high standards of quality and service.

Key Responsibilities:
  • Operational Excellence: Manage all aspects of restaurant operations, including front and back of the house, to achieve positive sales growth and meet company goals in profit and loss categories.
  • Staff Management: Supervise and support restaurant staff, providing consistent and appropriate feedback to facilitate their development and enhance the overall operation.
  • Guest Experience: Ensure exceptional guest interaction, maintaining high levels of cleanliness and sanitation, and upholding IHOP's standards of quality and service.
  • Reporting and Analysis: Prepare and submit reports at the end of each shift, including Daily Sales Reports, Daily Cash Interims, and Daily Labor controls, to ensure the control of all company assets.
  • Inventory Management: Order food, small wares, uniforms, and other necessary products to maintain unit par levels and ensure operational standards.
  • Security and Safety: Ensure a safe working and guest environment, reducing the risk of injury and accidents, and promptly notify the Area Supervisor in the event of an incident.
  • Leadership and Communication: Keep the immediate supervisor informed of all unit issues, take prompt corrective action where necessary, and suggest alternative courses of action.

This is a challenging and rewarding role that requires strong leadership, communication, and problem-solving skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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