Service Coordinator

2 weeks ago


San Jose, California, United States LHH Recruitment Solutions Full time
Job Summary

We are seeking an experienced Service Dispatcher to join our team at LHH Recruitment Solutions. As a Service Dispatcher, you will play a critical role in ensuring the efficient operation of our service department.

Key Responsibilities
  • Coordinate and manage the dispatch of service technicians to ensure timely and effective service delivery.
  • Oversee the dispatch schedule to optimize workflow and minimize downtime.
  • Generate work orders and assign them to technicians, ensuring accurate and efficient processing.
  • Organize and schedule all service tasks, including maintenance, quoted jobs, and emergency calls.
  • Collaborate with the Service Manager to forecast workload and ensure adequate resource allocation.
  • Communicate professionally with customers, resolving inquiries and concerns in a timely and effective manner.
  • Conduct debrief sessions with technicians to ensure quality service delivery and identify areas for improvement.
  • Manage maintenance agreements, including billing support, scheduling, and database updates.
  • Review open work orders to confirm timely completion of required tasks and ensure customer satisfaction.
  • Proactively follow up with customers, field representatives, and office staff to resolve outstanding issues and ensure commitments are met.
Requirements
  • 2-3 years of experience in service dispatch or a related field, preferably within the HVAC or construction industries.
  • Familiarity with Microsoft Office, multi-line phone systems, and dispatching software.
  • Geographical knowledge of the service area or map reading skills.
What We Offer

We offer a competitive hourly rate of $25-$33, depending on experience, as well as a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, and a 401K plan. Our benefit offerings provide employees with flexibility to choose the type of coverage that meets their individual needs.

We are an equal opportunity employer and welcome applications from qualified candidates. Please apply today if you have the qualifications and skills required for this role.



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