Customer Service Supervisor
4 weeks ago
At Santa Clara Family Health Plan, we are seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for supervising the day-to-day activities of our Customer Service Representatives and Transportation Coordinators.
Key Responsibilities:- Supervise and manage the Customer Service team to ensure excellent service delivery and high-quality customer interactions.
- Develop and implement training programs to enhance the skills and knowledge of Customer Service Representatives.
- Monitor and analyze customer feedback and complaints to identify areas for improvement.
- Collaborate with other departments to ensure seamless communication and coordination.
- Provide coaching and guidance to Customer Service Representatives to improve their performance and customer satisfaction.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum 4 years of experience in customer service or a related field, with at least 1 year in a supervisory role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of customer service principles and practices.
This is a full-time position that requires regular attendance and adherence to a standard work schedule. The work environment is a standard office setting with moderate noise levels.
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.
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Customer Service Representative
1 week ago
San Jose, California, United States Connecticut Water Service Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Connecticut Water Service. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Handle customer inquiries and resolve issues in...
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Customer Service Representative
2 weeks ago
San Jose, California, United States R&D Transportation Services Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at R&D Transportation Services, Inc. in San Jose, CA.Job Summary:The Customer Service Representative will be responsible for responding to participant concerns, inquiries, and reports problems to supervisor or other...
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Customer Service Representative
2 weeks ago
San Jose, California, United States R&D Transportation Services Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at R&D Transportation Services, Inc. in San Jose, CA.Job SummaryThe Customer Service Representative will be responsible for responding to participant concerns, inquiries, and reports problems to supervisor or other...
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Catering Services Supervisor
4 days ago
San Jose, California, United States Aramark Full timeJob Title: Catering Services SupervisorJob Summary: We are seeking a highly skilled and experienced Catering Services Supervisor to join our team at Aramark. The successful candidate will be responsible for supervising, training, and managing the food service operation to ensure high-quality food production and exceptional customer service.Key...
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Customer Service Dispatcher
4 days ago
San Jose, California, United States Home Delivery Logistics Full timeJob DescriptionHome Delivery Logistics is a leading home delivery management company specializing in the home delivery of large consumer products. We are seeking a skilled dispatcher to join our team.We are looking for an individual who can work independently and take directions from supervisors. This candidate needs to be able to handle stress and urgency...
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Catering Services Supervisor
4 weeks ago
San Jose, California, United States Aramark Full timeJob SummaryWe are seeking a highly skilled and experienced Catering Services Supervisor to join our team at Aramark. As a Catering Services Supervisor, you will be responsible for the supervision, training, and management of the food service operation. Your primary focus will be on ensuring that appropriate quantities of food are prepared and served, while...
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Customer Service Representative
3 days ago
San Jose, California, United States Santa Clara Family Health Plan Full timeCustomer Service RepresentativeSalary Range: $53,055 - $76,930The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change.FLSA Status: Non-ExemptDepartment: Customer ServiceReports To: Supervisor, Customer ServiceEmployment Duration:TemporaryJob Summary:The Customer Service Representative is...
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Customer Service Representative
3 weeks ago
San Jose, California, United States Santa Clara Family Health Plan Full timeCustomer Service Representative ISalary Range: $53,055 - $76,930 The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change.FLSA Status: Non-ExemptDepartment: Customer ServiceReports To: Supervisor, Customer ServiceEmployment Duration:TemporaryJob SummaryThe Customer Service Representative I...
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Customer Service Supervisor
4 weeks ago
San Diego, California, United States Rady Children's Hospital Full timeJob Summary:The Customer Service Supervisor at Rady Children's Hospital oversees and coordinates operations in the Customer Service Department, ensuring consistent quality service in authorization processing and phone calls. This role reports to the Director of Member/Provider Relations.Key Responsibilities:Coordinate department operations to ensure...
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Supervisor, AV Services
2 weeks ago
San Jose, California, United States Student Union, Inc. of SJSU Full timeJob SummaryThe AV Services Supervisor provides technical support and operation of AV, sound, lighting, video, and staging for all Student Union facilities, meetings, and events. Under general supervision, the Supervisor trains, guides, and leads full-time and student assistant audio visual technicians.Key ResponsibilitiesCoordinate day-to-day event...
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Customer Service Representative I
4 weeks ago
San Jose, California, United States Santa Clara Family Health Plan Full timeJob SummaryThe Customer Service Representative I is responsible for providing exceptional customer service to SCFHP members and providers. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAnswer inbound calls and respond to member and provider...
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Customer Service Supervisor
3 weeks ago
San Juan Capistrano, California, United States Best Buy Full timeJob SummaryThe Customer Service Supervisor is responsible for overseeing all aspects of front counter operations at an individual store level. This includes cash handling, daily paperwork, Alerts and Qs management, and support of the open order reports for both Unidata and OMS.Key ResponsibilitiesEnsure accurate cash handling, safe counts, and...
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Customer Service Representative
1 week ago
San Jose, California, United States Spirit Halloween Full timeSpirit Halloween Job DescriptionAs a Sales Associate at Spirit Halloween, you will be responsible for providing exceptional customer service and creating a welcoming store environment. Key responsibilities include:Acknowledge all guests through a greeting, smile, or eye contact.Demonstrate knowledge of store products and use this knowledge to build...
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Customer Service Representative
4 weeks ago
San Jose, California, United States Santa Clara Family Health Plan Full timeJob Title: Customer Service Representative ILocation: Santa Clara Family Health Plan - San Jose, CA 95119FLSA Status: Non-ExemptDepartment: Customer ServiceReports To: Supervisor, Customer ServiceSalary Range: $32.41Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521.COVID-19...
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Customer Service Representative I
2 weeks ago
San Jose, California, United States Santa Clara County Health Plan Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Santa Clara County Health Plan. As a Customer Service Representative, you will be the primary point of contact for SCFHP members and providers, providing exceptional service and support to ensure a positive experience.Key ResponsibilitiesAnswer inbound calls and...
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Healthcare Customer Service Representative
2 weeks ago
San Jose, California, United States Astrana Health Full timeAbout the RoleAstrana Health is seeking a highly skilled Member Services Representative to join our dynamic team. As a key member of our team, you will be responsible for providing exceptional customer service to our members, providers, and health plans.Key ResponsibilitiesAnswer daily telephone calls from members, providers, health plans, and other...
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Customer Service Representative
2 weeks ago
San Jose, California, United States Santa Clara Family Health Plan Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Santa Clara Family Health Plan. As a key member of our Customer Service Department, you will be responsible for providing exceptional service to our members and providers, ensuring that their needs are met in a timely and professional manner.Key...
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Customer Service Representative
2 weeks ago
San Jose, California, United States Santa Clara Family Health Plan Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative I to join our team at Santa Clara Family Health Plan. As a key member of our Customer Service Department, you will be responsible for providing exceptional service to our members and providers, ensuring compliance with Medicare and Medi-Cal regulatory...
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Customer Service Representative
4 weeks ago
San Jose, California, United States Santa Clara Family Health Plan Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative I to join our team at Santa Clara Family Health Plan. As a key member of our Customer Service Department, you will be responsible for providing exceptional service to our members and providers, ensuring compliance with Medicare and Medi-Cal regulatory...
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Customer Service Representative I
4 days ago
San Jose, California, United States Santa Clara County Health Plan Full timeJob SummaryThe Santa Clara County Health Plan is seeking a highly skilled and dedicated Customer Service Representative I to join our team. As a key member of our Customer Service Department, you will be responsible for providing exceptional service to our members and providers, ensuring that their needs are met in a timely and professional manner.Key...