Customer Service Representative

4 weeks ago


Newtown, Pennsylvania, United States Meenan Full time
Customer Care Agent

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound and outbound calls, emails, and other communication channels.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, including pricing, plans, and billing details
  • Upsell and cross-sell products and services to customers
  • Work with other departments to ensure timely resolution of customer issues
  • Meet or exceed customer satisfaction targets and quality standards
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer-facing experience, preferably in a service industry
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Computer proficiency and ability to learn new software and systems
What We Offer:
  • Competitive compensation and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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