Customer Service Ambassador
3 days ago
Hoffman's Exterminating is seeking a highly skilled Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will be responsible for providing top-notch service to our customers, ensuring that every interaction is positive and memorable.
**Key Responsibilities:**
* Engage with customers via phone, email, and chat to address inquiries and resolve issues promptly.
* Provide product information and guidance to enhance customer experience.
* Troubleshoot problems with enthusiasm and creativity while striving for first-contact resolution.
* Document customer interactions accurately in our CRM system.
* Collaborate with team members to share insights and improve service processes.
* Participate in training sessions to stay updated on product knowledge and service techniques.
* Exceed customer expectations by going the extra mile
**Requirements:**
* Previous experience in customer service is a MUST.
* Previous experience in the service industry (not retail) is a MUST.
* Routing experience is a PLUS.
* Experience in the Pest Control industry and PestPac Software is a MAJOR PLUS.
* A friendly demeanor with excellent communication skills (both verbal and written).
* A positive attitude with a strong desire to help others.
* The ability to manage multiple tasks efficiently while maintaining attention to detail.
* A team player who thrives in a collaborative environment.
* Proficient in using computers and navigating various software systems.
**What We Offer:**
* Competitive hourly rate of $25.00 + Monthly Bonus Incentives
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