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Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our inside sales team at Gallagher Promotional Products, Inc. In this role, you will be the primary point of contact for clients, providing exceptional support and assistance via phone, email, and live chat.
Key Responsibilities:
- Provide prompt and courteous assistance to customers, responding to inquiries and resolving issues in a professional and empathetic manner.
- Offer product information and solutions to meet customer needs, ensuring customer satisfaction.
- Process orders accurately and efficiently, maintaining accurate records of customer interactions and transactions in CRM software.
- Collaborate with cross-functional teams to resolve customer issues and improve processes.
Requirements:
- High school diploma or equivalent.
- Previous experience in customer service or a related field is preferred but not required.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Strong problem-solving abilities and attention to detail.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
About Us:
Gallagher Promotional Products, Inc. is a leading provider of promotional materials and advertising specialties to businesses across various industries. With over 50 years of experience, we offer a wide range of products to enhance our clients' brand identity.
Compensation and Benefits:
- $16.00 per hour plus quarterly profit incentive.
- Health Insurance.
- Dental and Vision Insurance.
- Matching 401(k).
- Paid Time Off.
- Paid Holiday.
Schedule:
Monday – Friday, 8:30 am – 5:00 pm (no weekends or overtime).