Hospitality Specialist

4 days ago


Richmond, Texas, United States Torchy's Tacos Full time
Job Description:

As a Hospitality Specialist at Torchy's Tacos, you will be the face of our brand, delivering exceptional customer experiences and ensuring seamless service. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Manage point-of-sale systems efficiently, processing orders and handling payments with accuracy.
  • Prioritize guest satisfaction by delivering outstanding hospitality, resolving issues promptly, and exceeding expectations.
  • Maintain comprehensive knowledge of menu items, promotions, and ingredients to provide personalized recommendations and answer questions.
  • Ensure timely food delivery, maintain cleanliness, and adhere to safety standards.
  • Collaborate with managers, kitchen staff, and other team members to resolve problems and optimize service efficiency.
Requirements:
  • Excellent verbal communication skills and ability to work effectively in a fast-paced environment.
  • Availability to work flexible schedules, including evenings, weekends, and holidays.
Preferred Qualifications:
  • 2+ years of experience in customer-facing roles, preferably in the food service or hospitality industry.
  • Familiarity with POS systems and basic computer skills.
Compensation and Benefits:
  • $9-$11 per hour based on experience, with opportunities for growth and advancement.
  • Tip share and daily pay options.
  • Flexible scheduling and casual attire.
  • Damn Good food discount card and exclusive discounts for employees.
  • Access to medical, dental, vision, and 401(k) benefits after 1 year of employment.
  • Paid Time Off (PTO) after 1 year of employment.

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