Client Engagement Associate

3 weeks ago


Lehi, Utah, United States Route App, Inc. Full time

Customer Experience Specialist

Location: Remote

Company Overview

Route App, Inc. is revolutionizing the way consumers interact with brands through an innovative e-commerce platform that fosters direct connections between users and merchants. Our comprehensive approach enhances the shopping journey, from initial discovery to final delivery, ensuring a seamless experience through the Route application. Since our inception, we have cultivated a vibrant community of over 2 million users and partnered with more than 10,000 merchants.

Position Overview

We are in search of a proactive and driven individual to join our dynamic Customer Experience team, which is essential to the growth and effectiveness of our Customer Success Organization. This role involves delivering exceptional service at every customer interaction and crafting memorable experiences. Being part of a rapidly expanding startup offers ample opportunities for creativity and innovation, allowing you to play a key role in enhancing our service delivery.

Key Responsibilities

  • Maintain a customer-centric and positive demeanor while providing outstanding service to our clientele.
  • Efficiently address incoming customer inquiries through our support system.
  • Develop expertise in our Package Protection policy.
  • Assess customer eligibility for package protection by reviewing submitted documentation.
  • Identify customer concerns and communicate effective solutions clearly.
  • Stay organized while managing multiple technical systems.
  • Document and report trends in customer interactions to leadership.
  • Propose process enhancements to support team and company scalability.

Qualifications

  • Ability to thrive in a fast-paced, independent work environment while balancing daily tasks and special projects.
  • Exceptional verbal and written communication skills, with a typing speed of at least 50 words per minute.
  • Strong analytical and problem-solving abilities; resourceful in finding solutions.
  • Collaborative team player with excellent interpersonal skills.
  • Quick learner, adaptable to evolving challenges.
  • Self-driven and ambitious, with aspirations for career advancement.

Benefits

Route App, Inc. offers a competitive compensation package, including stock options, comprehensive healthcare coverage, and a flexible paid time off policy.

Equal Opportunity Commitment

Route App, Inc. is dedicated to fostering a diverse and inclusive workplace. We value a variety of backgrounds, perspectives, and skills, believing that a diverse team enhances our collective performance.



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