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Front Desk Associate

2 months ago

Saint Joseph, Missouri, United States Genesis Health Clubs Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Genesis Health Clubs. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our club.

Key Responsibilities
  • Process guest check-ins and member retention
  • Maintain quality customer service standards
  • Execute procedures as outlined in the front desk manual
  • Answer phones, take messages, and transfer calls
  • Communicate effectively with members and staff
  • Attend staff and club meetings and events
  • Establish and maintain professional relationships with members and staff
  • Ensure the front desk is clean, maintained, and organized at all times
  • Respond quickly and appropriately to emergency situations
Requirements
  • Available to work weekends, evenings, and holidays
  • Must hold current CPR certification or obtain within 60 days of start date
  • Ability to work well with others
  • Experience in cash handling and credit cards
  • Customer service abilities
  • Physical Requirements:
    • Ability to stand for long periods of time
    • Ability to lift up to 35 pounds
    • Ability to communicate with guests and other associates, including reading, writing, and speaking
What We Offer

As a Front Desk Associate at Genesis Health Clubs, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.