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Hotel Front Desk Representative

1 month ago

Saint Charles, Missouri, United States Country Inn & Suites Full time
Job Title: Hotel Guest Service Representative

We are seeking a highly skilled and friendly Hotel Guest Service Representative to join our team at Country Inn & Suites.

Job Summary:

The Hotel Guest Service Representative is responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience during their stay.

Key Responsibilities:
  • Register guests, issue room keys, and assign rooms in a timely and efficient manner.
  • Provide accurate and friendly responses to guest inquiries regarding hotel services, local attractions, and travel directions.
  • Accurately compute bills, collect payments, and make change for guests.
  • Maintain the cleanliness and organization of the hotel lobby and front desk area.
  • Ensure guest safety by following established security procedures.
  • Communicate effectively with guests, colleagues, and management to resolve any issues or concerns.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • A dynamic and supportive work environment.
  • Discounts at all Country Inn & Suites hotels and restaurants.