Field Services Professional

1 week ago


Dexter, Michigan, United States Mercury Management LLC Full time
Job Overview

The Field Services Team of Mercury Management LLC is the customer-facing unit of the company, responsible for providing professional services to our customers. As a Field Services Technician, you will be working in a dynamic environment, interacting with customers, and representing the company in a professional manner.

Estimated Salary: $65,000 - $85,000 per year

Responsibilities
  • Installation of broadband equipment at customer premises
  • Interact with subscribers and represent the company in a professional manner
  • Properly configure and connect customer's home equipment to the Mercury Network
  • Troubleshoot broadband customer equipment
  • Assist sales team with localized marketing efforts
Requirements
  • Follow cabling procedures for wiring homes and businesses
  • Comfortable working on ladders, roofs, attics, crawl spaces, and other confined and elevated locations
  • Basic mechanical skills
  • Knowledge of and ability to operate basic hand and power tools
  • Basic computer skills and proficiency with computers
  • Basic computer networking skills and knowledge
  • Use of PC based applications to program and diagnose various communications equipment
  • Clean driving record and valid driver's license
  • Self-Motivated
  • Customer service oriented and professional in appearance
  • Ability to communicate effectively, both orally and in writing
Benefits
  • Health Insurance
  • Vision Insurance
  • Basic Dental & Life Insurance
  • STD, LTD, 401k
  • Paid Time Off
  • Paid Training


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