Part Time Client Service Coordinator

2 weeks ago


Lewisville, Texas, United States BluePearl Full time
About BluePearl

BluePearl Pet Hospital is a leading provider of veterinary care, dedicated to delivering exceptional service and compassion to our patients and their families.

Job Summary

We are seeking a Part Time Client Service Coordinator to join our team. As a Client Service Coordinator, you will be the first point of contact for our clients, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities
  • Greet and make friendly eye contact with every client, offering a warm and professional acknowledgement.
  • Provide clear and concise communication, speaking slowly and calmly to ensure clients understand their pet's needs.
  • Assess each client's needs and determine the level of care required for their pet.
  • Respond to non-patient calls and visitors, connecting them to the appropriate team member.
  • Confirm appointments in advance, ensuring clients receive accurate information about preparing their pet for the visit.
  • Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
  • Serve as a liaison between clients and service agencies during the handling of pet remains, ensuring a complete, accurate, and compassionate process.
Why Work with BluePearl?
  • We offer a supportive and collaborative work environment, with opportunities for growth and development.
  • We provide a comprehensive benefits package, including Trupanion pet insurance and discounts on pet treatments, procedures, and food.
  • We are committed to continuous learning and professional development, offering annual continuing education allowance and access to over 2,000 medical journals.
  • We promote a family-like culture in our hospitals, where every team member is valued and respected.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work calmly and compassionately in high-pressure situations.

You will also need to be able to work independently and as part of a team, with a strong attention to detail and ability to multitask.

We are an equal opportunity employer and welcome applications from diverse candidates.



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