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Client Service Representative Tech II

2 months ago

Lewisville, Texas, United States Quest Diagnostics Full time
Job Summary

We are seeking a highly skilled Client Service Representative Tech II to join our team at Quest Diagnostics. As a key member of our client service team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with technical departments to resolve complex problems and provide technical support.
  • Assist in the development and implementation of process improvements to maximize quality and efficiency.
  • Provide education and guidance to clients on laboratory processes and procedures.
  • Perform various administrative tasks, including data entry and record-keeping.
Requirements
  • 5+ years of experience in a clinical laboratory or customer service role.
  • Strong technical knowledge of laboratory operations and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.

Quest Diagnostics is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.