Customer Experience Coordinator

4 days ago

Port Saint Lucie, Florida, United States Marshalls Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at Marshalls in Port Saint Lucie, FL. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and ensuring a clean and organized store environment.

Key Responsibilities
  • Create a positive internal and external customer experience by providing excellent service and promoting loyalty programs.
  • Promote a culture of honesty and integrity, maintaining confidentiality and adhering to all labor laws and policies.
  • Train and mentor Associates on front-end principles, personalizing the customer experience, and promoting credit and loyalty programs.
  • Assign registers, support POS coverage needs, and coordinate breaks for all Associates.
  • Address customer concerns and issues promptly, ensuring a positive customer experience.
  • Ensure Associates execute tasks and activities according to store plan, prioritizing as needed.
  • Communicate effectively with management and Associates, providing progress updates and recognition.
  • Partner with Management on Associate training needs to increase effectiveness.
  • Ensure adherence to all labor laws, policies, and procedures.
Requirements
  • Available to work a flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques and capable of multi-tasking.
  • Strong communication and organizational skills with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Able to train others and have 1 year retail experience and 6 months of leadership experience.
Benefits

Marshalls offers a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

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