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Patient Engagement Specialist

2 months ago

Chesapeake, Virginia, United States Bon Secours Full time
Thank you for considering a career at Bon Secours

Scheduled Weekly Hours:
40

Work Shift:
Days (United States of America)

Job Overview:

The Patient Care Service Associate will act as the primary liaison for all patients and the surrounding community. This role involves receiving and processing patient referrals, managing patient registration, verifying demographic information, collecting insurance details, and accurately updating medical records. Additionally, the Patient Care Service Associate will be responsible for scheduling appointments, transcribing orders, explaining financial options to patients, and ensuring the accuracy of medical records.

Key Responsibilities:
  • Exhibits exceptional communication and customer service skills by welcoming patients and community members with respect.
  • Handles admission documentation and performs basic insurance verification, ensuring accurate patient identification for billing systems.
  • Responds to internal and external inquiries in a friendly and supportive manner.
  • Demonstrates the ability to troubleshoot and resolve issues promptly.
  • Maintains patient flow and promptly informs the Supervisor of any departmental or patient-related concerns.
  • Coordinates and prioritizes bed placement requirements to ensure timely and appropriate patient placement.
  • Performs other duties as assigned.
Education Requirements:
  • High School Diploma or GED.
Experience Requirements:
  • Previous experience in the healthcare sector or a related field is preferred but not mandatory.
  • Familiarity with medical terminology is preferred but not essential.
  • Proficiency in Microsoft Office, Cadence, and Connect care is preferred but not required.
Skills & Competencies:
  • Possesses problem-solving abilities, basic computer skills, and a typing speed of 40 WPM, along with excellent communication and interpersonal skills.
  • Engages with colleagues and patients in a professional manner.
  • Basic mathematical skills are required.
Bon Secours is an equal opportunity employer.

Many of our opportunities reward your hard work with:
  • Comprehensive, affordable medical, dental, and vision plans.
  • Prescription drug coverage.
  • Flexible spending accounts.
  • Life insurance with AD&D.
  • Employer contributions to retirement savings plans when eligible.
  • Paid time off.
  • Educational Assistance.
  • And much more.
Benefits offerings vary according to employment status.

Department:
Western Branch Family Practice

Bon Secours is committed to complying with all Federal and State laws, as well as the requirements of equal opportunity employment. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.