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Senior Solution Consultant

2 months ago

Boston Massachusetts, United States ServiceNow Full time
About the Role

We are seeking a highly skilled Senior Solution Consultant to join our Non-Profit Solution Consulting team. As a key member of our team, you will play a critical role in driving revenue growth and acquiring new Non-Profit customer logos.

Key Responsibilities
  • Support Product Sales: As a technical and domain expert, you will pursue customers and prospects across the Non-Profit industry, providing product-specific solutions during sales cycles.
  • Lead Discovery Workshops: You will lead discovery workshops to determine customer challenges and provide product demonstrations to align our solution with customer needs.
  • Guide Strategic Programs: You will guide strategic programs in top accounts, including customer journey sessions for roadmap and outcome agreement.
  • Support Marketing Events: You will support marketing events, including executive briefings, conferences, user groups, and trade shows.
  • Share Best Practices: You will share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
  • Provide Feedback: You will provide feedback to product management about product enhancements that can address customer needs and provide additional value.
  • Stay Current on Market Trends: You will stay current on competitive analysis and market differentiation.
What You'll Get to Do

In this role, you will have the opportunity to develop trusted advisor relationships with executives and front-line customer stakeholders by leveraging your Non-Profit industry knowledge and broad technical knowledge across the enterprise technical ecosystem.