Customer Experience Associate I, Healthcare
2 weeks ago
We are seeking a highly skilled and compassionate Customer Experience Associate I, Healthcare to join our team at Magellan Health. As a key member of our customer service team, you will play a vital role in providing exceptional service to our members and providers, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and accurate responses to customer inquiries, resolving issues and concerns in a professional and empathetic manner.
- Collaborate with internal stakeholders to ensure seamless communication and resolution of customer issues.
- Utilize strong problem-solving skills to identify and resolve complex customer issues, escalating as necessary.
- Stay up-to-date on company policies, procedures, and product knowledge to provide accurate and informed responses to customers.
- Participate in ongoing training and development to enhance skills and knowledge, ensuring continuous improvement in customer service delivery.
- 1-2 years of customer service experience in a healthcare setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Proficiency in keyboard functions and navigation between multiple computer applications.
As a Customer Experience Associate I, Healthcare at Magellan Health, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off. You will also have opportunities for professional growth and development, with ongoing training and education to enhance your skills and knowledge.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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