Customer Experience Associate I, Healthcare

2 weeks ago


San Diego, California, United States Magellan Health Full time
About the Role

We are seeking a highly skilled and compassionate Customer Experience Associate I, Healthcare to join our team at Magellan Health. As a key member of our customer service team, you will play a vital role in providing exceptional service to our members and providers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries, resolving issues and concerns in a professional and empathetic manner.
  • Collaborate with internal stakeholders to ensure seamless communication and resolution of customer issues.
  • Utilize strong problem-solving skills to identify and resolve complex customer issues, escalating as necessary.
  • Stay up-to-date on company policies, procedures, and product knowledge to provide accurate and informed responses to customers.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring continuous improvement in customer service delivery.
Requirements
  • 1-2 years of customer service experience in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Proficiency in keyboard functions and navigation between multiple computer applications.
What We Offer

As a Customer Experience Associate I, Healthcare at Magellan Health, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off. You will also have opportunities for professional growth and development, with ongoing training and education to enhance your skills and knowledge.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • San Diego, California, United States Magellan Health Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Experience Associate I, Healthcare to join our team at Magellan Health. As a key member of our customer service team, you will play a vital role in providing exceptional service to our members and providers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely...


  • San Diego, California, United States Magellan Health Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Experience Associate I, Healthcare to join our team at Magellan Health. As a key member of our customer service team, you will play a vital role in providing exceptional support to our members and providers.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries...


  • San Diego, California, United States Workoo Technologies Full time

    About the JobWe are seeking a highly motivated and empathetic Virtual Customer Experience Associate to join our team at Workoo Technologies. As a member of our Customer Experience team, you will play a critical role in delivering exceptional service to our clients and their customers.Key ResponsibilitiesProvide exceptional customer service to clients and...


  • San Diego, California, United States Best Buy Full time

    About the RoleWe're seeking a Customer Experience Specialist to join our team at Best Buy. As a Customer Experience Specialist, you will be the face of Best Buy for our customers, providing exceptional service and finding solutions to meet their needs.Key ResponsibilitiesGreet and engage with customers in a warm and friendly manner.Use acquired skills and...


  • San Diego, California, United States Argen Corporation Full time

    {"h1": "Manufacturing Associate I Job Description", "p": "At Argen Corporation, we are seeking a highly motivated and detail-oriented Manufacturing Associate I to join our team. As a key member of our manufacturing department, you will be responsible for producing standard and custom medical devices to meet customer requirements. Responsibilities: * Follow...

  • Sales Associate

    24 hours ago


    San Diego, California, United States Divergent Marketing Solutions Full time

    Job OverviewDivergent Marketing Solutions is seeking a highly motivated and results-driven Sales Associate to join our team. As a Sales Associate, you will be responsible for building and maintaining strong relationships with customers, driving sales results through exceptional customer service, and achieving productivity goals through successful negotiation...

  • Sales Associate

    4 weeks ago


    San Diego, California, United States Vets Hired Full time

    About the RoleVets Hired is seeking a skilled Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth.Key ResponsibilitiesCustomer Service: Identify customer needs and provide solutions using approved selling practices and guidelines.Meet...

  • Sales Associate

    1 day ago


    San Diego, California, United States American Freight Furniture Full time

    Job SummaryThe Sales Associate - Customer Experience Expert is responsible for delivering exceptional customer service and driving sales growth by providing proactive consultative sales assistance and support to customers. Key responsibilities include:Identifying customer needs and providing solutions using approved selling practices and guidelinesMeeting or...

  • Research Associate I

    4 weeks ago


    San Diego, California, United States CEDARS-SINAI Full time

    About the RoleCedars-Sinai is seeking a highly motivated Research Associate I to join the Gulati Lab in the Center for Neural Science & Medicine. The successful candidate will assist in conducting research in systems neuroscience, with a focus on understanding the motor basis of behavior.Key ResponsibilitiesAssist in general laboratory activities, including...


  • San Diego, California, United States Salvationarmytucson Full time

    Job SummaryThe Salvation Army is seeking a highly motivated and customer-focused Guest Services Associate I to join our team at the Kroc Center in San Diego. As a key member of our front-line staff, you will provide exceptional service to our members, clients, and customers, ensuring a positive and welcoming experience for all.Key ResponsibilitiesProvide...


  • San Diego, California, United States Calming Co. Full time

    About Calming Co.Calming Co. is a rapidly growing e-commerce company in the dietary supplement space. Our flagship product, Relax, has experienced significant success, and we expect to continue this trajectory in the future. We have also recently launched two new products, Sleep and Focus, which are growing quickly.We are a young and innovative company that...


  • San Diego, California, United States Calming Co. Full time

    About Calming Co.Calming Co. is a rapidly growing e-commerce company in the dietary supplement space. Our flagship product, Ü Relax, has experienced significant success, and we expect to continue this trajectory in the future. We also recently launched two new products, Ü Sleep and Ü Focus, which are growing quickly.We are a young and innovative company...


  • San Diego, California, United States Calming Co. Full time

    About Calming Co.Calming Co. is a rapidly growing direct-to-consumer e-commerce startup in the dietary supplement space. Our flagship product, Ü Relax, has experienced massive success, and we expect to continue this trajectory throughout 2024 and beyond. We also recently launched two new products, Ü Sleep and Ü Focus, which are growing quickly.We are a...


  • San Diego, California, United States Argen Corporation Full time

    Job Title: Manufacturing Associate IArgen Corporation is seeking a highly motivated and detail-oriented Manufacturing Associate I to join our team in San Diego, CA. As a key member of our manufacturing team, you will be responsible for producing high-quality dental products while adhering to strict quality control standards.Key Responsibilities:Follow...


  • San Francisco, California, United States Osmind Inc. Full time

    Customer Experience AssociateWe are seeking a highly skilled and compassionate Customer Experience Associate to join our team at Osmind Inc. As a key member of our customer support function, you will play a crucial role in shaping our long-term customer support strategy.Key Responsibilities:Respond to customer inquiries in a timely and accurate manner via...


  • San Francisco, California, United States Osmind Inc. Full time

    About Osmind Inc.Osmind Inc. is a pioneering Public Benefit Corporation dedicated to revolutionizing mental health treatments. Our mission is to empower providers, improve patient care, and accelerate research for those suffering from treatment-resistant mental health conditions.Job Title: Customer Experience AssociateWe are seeking a highly skilled and...


  • San Diego, California, United States Bonobos Full time

    About BonobosWe are a dynamic and innovative retail company that specializes in menswear. Our mission is to provide exceptional customer experiences and deliver high-quality products that meet the needs of our customers.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team as a Bonobos Guide. As a Guide,...


  • San Diego, California, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Seasonal Retail Associate to join our team at Marshalls. As a Seasonal Retail Associate, you will be responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a...

  • Imaging Specialist I

    3 weeks ago


    San Diego, California, United States Sharp HealthCare Full time

    Job Title: Imaging Specialist ISharp HealthCare is seeking a skilled Imaging Specialist I to join our team. As an Imaging Specialist I, you will be responsible for directing day-to-day activities of the department, supervising technical and support staff, and performing a wide variety of technical procedures with quality patient care.Responsibilities:Direct...


  • San Diego, California, United States Argen Corporation Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Manufacturing Associate I to join our team at Argen Corporation. As a key member of our production team, you will be responsible for producing standard and custom medical devices to meet customer requirements.Key ResponsibilitiesFollow department work instructions and adhere to customer and...