Veterinary Client Service Representative
5 days ago
We are seeking an experienced Veterinary Client Service Representative to provide exceptional patient and client care in a fast-paced, dynamic environment.
About the Role:The Client Service Representative is the face of VCA, responsible for building and maintaining client trust and confidence in our abilities. This role requires a personable yet highly professional individual who can deliver an outstanding client experience.
Key Responsibilities:- Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Schedule and confirm appointments, place outbound calls for follow-ups, and reach out to prospective clients.
- Present and explain fees, including processing payments, and answer questions regarding products and services.
- Manage medical records, charts, reports, and correspondence, and maintain a clean and organized facility.
VCA offers a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.
Why VCA?We are committed to equity, inclusion, and diversity, and strive to be a place where talented individuals want to come, stay, and do their best work. Our goal is to provide our teams with the tools and resources to be successful and to encourage professional growth and learning.
We are passionate about high-quality medicine and committed to providing outstanding service to our patients and their families. If you are a team player who possesses good communication skills, is organized, detail-oriented, and has a strong work ethic, we may be the perfect fit for you.
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