Customer Service Representative
3 days ago
Enterprise Mobility Inc is seeking a highly skilled Customer Assistance Representative Sr to join our team. As a key member of our operations team, you will provide exceptional customer service to both internal and external customers, ensuring a seamless and efficient experience.
Key Responsibilities- Provide high-level customer service through face-to-face interactions, phone calls, and email correspondence.
- Assist customers with their rental needs, including answering questions, resolving issues, and providing information.
- Manage incoming and outgoing calls, ensuring timely and effective communication.
- Meet and greet customers in a friendly and professional manner, providing directions and general assistance as needed.
- Process returns, check-ins, and exit kiosk transactions, ensuring accuracy and efficiency.
- Effectively market the company's services and products, promoting a positive brand image.
- Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
- May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
- Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
- Clean vehicle interiors and exteriors by hand or operating washing equipment as needed.
- Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, transfer and key logs, and running miscellaneous reports.
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Must have at least 1 year prior customer service, retail, or administrative support experience.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol-related conviction on driving record in the past 3 years.
This is a part-time position that pays $17/hour. Schedule: Monday, Wednesday, Friday 8am-3:30pm.
BenefitsDetails on benefits available are available at https://careers.enterprise.com/rewards-and-benefits.
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