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Customer Service Representative

2 months ago


Clackamas, Oregon, United States Waste Connections Full time

Waste Connections is seeking a highly motivated Customer Service Representative to join our team in Clackamas, Oregon. This is an exciting opportunity to work in a fast-paced, cooperative environment with a high call volume.

Key Responsibilities:

  • Provide exceptional customer service over the phone, resolving disputes and demonstrating proficiency in proprietary operational systems.
  • Work collaboratively with other departments to resolve customer issues and improve service delivery.
  • Interact with customers to activate, discontinue, or change services, and record information in the computer for customer service billing or product information.
  • Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records, and issue discontinuance orders.
  • Deliver services to customers in a manner that promotes goodwill and resolves problems or complaints in a courteous manner.
  • Engage or assist with sales for new or additional services, and prorate customer accounts based on account service changes.

Requirements:

  • Ability to read, write, comprehend, and communicate in English.
  • Working knowledge of Microsoft applications such as Word, Excel, and Outlook.
  • High school diploma or equivalent preferred.
  • 2 years of customer service or call center experience preferred.
  • Fast and accurate typing, in addition to 10-key skills, are required.
  • Excellent organization and communication skills, with the ability to analyze and solve problems.

Benefits:

  • Medical, dental, vision, flexible spending account, long-term and short-term disability, life insurance, 401K retirement, and unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.